Dear friends,

We’ve heard from many of you recently with issues regarding ticketing for Mumford & Sons shows.

As musicians and gig goers ourselves, we hate seeing tickets for our shows up on sites within minutes of going on sale at double and triple face value just as much as you do. We don’t control these sites. We can’t guarantee the tickets are real. And we don’t benefit financially.

The fact remains that ticket reselling in one form or another is legal in the vast majority of situations, which distorts the market and encourages speculation. In the absence of government legislation, the best we can promise you is to do everything we can to make the ticket-buying experience as fair and affordable as possible, and to work with promoters and ticket-selling companies to keep tickets out of the secondary markets.

To that end, we are working on new ways to ensure that as many tickets as possible end up in the right hands. Some will undoubtedly work better than others, so we ask that you bear with us if it takes an extra few minutes to get into a venue, or if the purchasing page requires an extra step. We believe ultimately we can create a fairer experience that will benefit everyone. Everyone but the touts and scalpers, that is.

In the meantime, thanks as ever for being amazing and in the immortal words of Bryan Adams: ‘Everything we do, we do it for you.’

See you on the road.

M&S